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Customer Service Training

CPD Approved

Did you know that on average, a happy customer will tell up to 9 people about their experience with an organisation, whereas unhappy customers have been found to tell up to 16 people about a bad experience?

Course Description

The online Customer Service Training course aims to help users provide high-quality customer service by offering them best-practice techniques when it comes to interacting with customers. This online course can be completed in as little as 35 minutes and provides the user with a printable certificate upon completion.

Target Audience

This CPD Accredited Customer Service Training course will help you to provide excellent customer service and improve interpersonal skills. Someone working in customer services will often be one of the first voices that someone hears when contacting an organisation and therefore, they have a huge impact on the first impression that someone has of an organisation; providing good customer service is, therefore, essential.

Advantages

This Online Customer Service course is approved by leading industry bodies CPD. Online training is flexible, efficient and cost-effective meaning the candidate can progress through the modules at their own pace and in their own time to fit the training in around their work and personal life.

Learning Outcomes

  • Gain a better understanding of what qualifies as ‘good’ customer service
  • Know how to better handle customer complaints and turn the situation around
  • Learn how to better retain clients through excellent customer service

Further Progression & Related Courses

Other courses that would be useful for candidates taking this course include:

Course Module Number Module Name Pass % Required
Customer Service Training 1 What is good customer service? 70%
Customer Service Training 2 Communicating with your customer 70%
Customer Service Training 3 Handling Customer Complaints 70%
Customer Service Training 4 Room for Improvement 70%

Recommended System Requirements:

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)

Duration:

35 minutes

(Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

£20.00 +VAT

Our Approved Training Partners

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Please see our Certificates for a full list of our approved accredited governing bodies.

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