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Consumer Rights for Retailers – Goods

CPD Approved

There is a lot of information on the internet for consumers, explaining their rights and telling them what to do to complain about goods or products they buy, but rather less to help retailers.

Course Description

This online training course should be used as a guide for those who sell products to help them understand consumer law and legal standards they must meet.

The course aims to help the user understand who the Consumer Rights Act applies to, know how to resolve any disputes, and understand the liability they have when it comes to selling goods.

Target Audience

This Consumer Rights for Retailers training course is a practical guide to consumer law and legal standards for people who sell products. It explains what customers’ rights are from the perspective of the RETAILER and can be used in conjunction with our other Consumer Rights Training titles.

Advantages

This Online Consumer Rights for Retailers – Goods course is approved by leading industry bodies CPD.

Online training is flexible, efficient and cost-effective meaning the candidate can progress through the modules at their own pace and in their own time to fit the training in around their work and personal life.

Learning Outcomes

  • Understand who the Consumer Rights Act apply to
  • Know how to resolve any disputes
  • Understand what liability you have regarding goods
Course Module Number Module Name Pass % Required
Consumer Rights for Retailers – Goods 1 Background 70%
Consumer Rights for Retailers – Goods 2 The Consumer Rights Act 70%
Consumer Rights for Retailers – Goods 3 Terms & Conditions 70%
Consumer Rights for Retailers – Goods 4 Disputes 70%

Recommended System Requirements:

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)

Duration:

35 minutes

(Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

£20.00 +VAT

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